FAQs

Q1: How long does it take to produce an order?

A1: It usually takes 6-15 working days for order delivery

Q2: How can I track my shipment?

A2: You will receive an email with a tracking number when the order is shipped.

Q3: Can custom products be returned?

A3: 

Items Eligible for Return:

• Non-custom items: returnable within 30 days of delivery.
• Custom items: returnable only for defects, wrong items, or major discrepancies.

Items Non-eligible for Return:

• Custom products without quality issues
•  Items returned after the return window
• Used items returned without valid reason
• Refused or unclaimed items at customs

Q4: What if I made a mistake in my order?

A4: Contact support ASAP to cancel or modify your order before your order is shipped.

Q5: How long does a refund take?

A5: Refunds are processed within 10–15 business days after we receive your returned items.